Store Return Policy
We value your satisfaction and want you to be completely happy with your jewelry purchase. To ensure a smooth return process, please read our return policy carefully:
1. Returns Eligibility:
- You may return jewelry items within 15 days from the date of purchase.
- The jewelry must be in its original, unworn, and undamaged condition.
- It should include all original packaging, tags, and documentation.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
2. Exclusions:
- For hygiene reasons, we do not accept returns on earrings unless they are found to be defective.
- Custom-made or personalized jewelry may not be eligible for returns unless there is a manufacturing defect or an error on our part.
3. Return Process:
- To initiate a return, please contact our customer service team at info@saraibysir.com to request a Return Authorization (RA) number.
- Clearly write the RA number on the outside of the return package.
- Securely package the jewelry to prevent damage during transit.
4. Shipping Costs:
- Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
5. Refunds:
- Refunds will be issued using the same method of payment used for the original purchase.
- Please allow up to 15 business days for the refund to be processed after we receive and inspect the returned item.
6. Restocking Fee:
- We reserve the right to charge a restocking fee for returns of high-value or custom-made jewelry. Any such fee will be communicated to you before processing the return.
7. Warranty:
- Many of our jewelry items come with a warranty. Please refer to the specific product's warranty information for details on coverage and duration.
8. Defective Items:
- If you receive a defective item, please contact us immediately. We will arrange for a replacement or repair, as applicable, at no additional cost to you.
9. Contact Us:
- If you have any questions or concerns regarding our return policy, please feel free to reach out to our customer service team at info@saraibysir.com , message us on our chat window, or give us a call at 562-284-2174
Sarai By Sir reserves the right to amend this return policy at any time. We recommend reviewing the policy before making a purchase.
Thank you for choosing Sarai by Sir for your jewelry needs. We appreciate your business!